Shipping policy
Shipping Policy
Effective Date: 13.06.2025
At Auro Smart, we are committed to delivering high-quality handmade and lifestyle products across India with care and efficiency. Please review the following terms regarding our shipping process.
Shipping Coverage
We currently ship only within India.
Orders placed from outside India will not be processed or fulfilled.
Order Processing Time
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All orders are processed within 1 to 3 business days after payment confirmation.
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As our products are handcrafted, certain items may require additional processing time. Customers will be notified in case of any expected delay.
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Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
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Delivery is typically completed within 3 to 7 business days after dispatch, depending on the delivery location.
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Delivery timelines may vary due to regional factors, courier availability, or unforeseen delays beyond our control.
Shipping Charges
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Shipping charges will be calculated and displayed during checkout.
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From time to time, we may offer free shipping promotions on selected products or order values.
Order Tracking
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Once your order is shipped, you will receive a confirmation email containing the tracking details.
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Customers can use the tracking information to monitor the delivery status in real time.
Delivery Delays and Exceptions
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Auro Smart is not liable for delays caused by natural calamities, courier disruptions, or incorrect delivery information.
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In case of significant delays, we will make every effort to communicate with the customer promptly.
Incorrect Address / Undeliverable Packages
Please ensure that your shipping address and contact information are accurate at the time of placing the order.
Auro Smart is not responsible for non-delivery due to incorrect or incomplete address details.
Customer Support
For any shipping-related queries or assistance, please contact:
Auro Smart
aurosmaart@gmail.com
No.167, Vysial Street, Puducherry – 605001, India